Pre-test
Name:
Age:
How often do you shop online?
1. Never
2. Rarely
3. Often
4. frequently
Do you find online shopping easy?
Yes
No
Neutral
Are you familiar with Walmart's website?
Yes
No
Have you encountered any issues while shopping online in the past?
Yes
No
On average, how long do you spend shopping on websites similar to Walmart per session?
Introduction:
"Hello, and thank you for participating in my usability test today. My name is Daniel Dopita, and I'll be guiding you through the test. The purpose of this test is to gather feedback on Walmart's website to improve its usability. Your feedback is incredibly valuable, so please feel free to be honest and open in your responses."
Consent:
"Before we begin, I need to ensure that you consent to being recorded during this session. Are you fine with being recorded?"
Warm-Up:
"Great, thank you. Now, I'm going to give you a brief overview of the tasks you'll be performing today. Imagine you are in need of a black queen-size bedsheet set under $30. Your task is to find this product on Walmart's website. Please think aloud as you complete the task, so I can understand your thought process. Do you have any questions before we begin?"
Task 1:
Find a Specific Product
"Now, please find a black queen-size bedsheet set under $30 on Walmart's website. Remember to think aloud as you go through the process."
Task 2:
Add Product to Cart
"Next, please add the bedsheets to your cart."
Task 3:
Check Product Reviews
"For your next task, please find the reviews for the bedsheets."
Task 4:
Check the Availability of In-Store Pickup
"Check if the bedsheets you selected are available for in-store pickup."
“Did you find the past few tasks to find a bedsheet difficult?”
Task 5:
Navigate Categories
"Now, find the 'Home Improvement' category on Walmart's website."
Task 6:
Use the Search Function
"The next task is to find a coffee maker under $50 using the search bar."
Task 7:
Contact Customer Support
"Locate the customer support contact information on Walmart's website."
Task 8:
Explore Walmart's Return Policy
"For your final task, find information about Walmart's return policy for online purchases."
Post-Task Questions:
"Now that you've completed the tasks, I'd like to ask you a few questions about your experience."
How easy or difficult was it to complete the tasks?
Were there any parts of the website that were confusing or unclear?
Did you encounter any errors or issues while completing the tasks?
How satisfied are you with the overall experience?
Is there anything you would change or improve about the website?
Closing:
"Thank you so much for your participation today. Your feedback will be incredibly helpful in improving Walmart's website. If you have any further comments or feedback, please feel free to share them now. Otherwise, we have concluded the test. Have a great day!"